Terms and Conditions
1. Please allow variation of 1-2cm on T-shirt measurement, claim of cutting not good/ not fittled to individual expectation shall not be consider as defect item.
2. Products that shown on monitor may have slightly different on colours, as individuals monitor are differ from one another.
3. Order will be delivered within 7-10 working days upon confirmation of payment.
4. Customer shall provide full details (i.e: Name, contact number, address, email address) to us in sale and return transactions.
5. DZN Collection ensures the item(s) is ship out in good quality condition.
6. DZN Collection shall not be responsible for any lost / damage of the goods during delivery period by courier services. However, customer may reserved the right to claim from courier company.
7. We will provide customer the tracking number upon delivered order with the courier services.
Thank you for shopping at DZN Collection, we hope you love your purchase. However, if you are not satisfied with your purchase, please kindly notify us at firstname.lastname@example.org by providing us the following information:
- Order Number
- Contact Number
- Indicate if you want a replacement or a refund (Condition Applied)
- Clear photo for defect / fault item(s)
Our teams will verify and notify you with a Return Number via email for return process if you fulfill the return policy below:
1. Return item(s) must be made within 7 working days upon receiving your order.
2. Return item(s) shall be un-used, in new-condition as purchased and in the original packaging with all labels / stickers attached (if applicable).
3. Return item(s) shall be attached with DZN Collection receipt when send back to us.
4. Any noticeable wear is not acceptable for return.
5. If the return product is unsuitable condition, we reserve the right not to accept returns.
6. All shipping charges for retuning products to us must be paid by the returnee. We do not reimburse shipping charges.
7. We do not responsible for any lost / damage of the goods during return transit. However, you may reserve the right to claim from Courier Company.
8. You will receive the your refund / replacement within 14 working days after confirmation by DZN Collection upon checking on received the return item(s) is in good condition as sent.
9. Same order item(s) can only be replaced one time.